Accessibility Statement

Our Commitment to Accessibility

Junk Rascals is committed to ensuring digital accessibility for all people, including those with disabilities. We are continually working to improve the accessibility and usability of our website and services to provide a positive experience for all users.

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which help make web content more accessible to people with disabilities, including those who use assistive technologies.

Accessibility Features

Our website incorporates the following accessibility features:

• Clear and consistent navigation structure throughout the site
• Descriptive page titles and headings organized in a logical hierarchy
• Alternative text for images to convey their purpose and content
• Sufficient color contrast between text and background elements
• Keyboard navigation support for all interactive elements
• Responsive design that adapts to different screen sizes and devices
• Clear and readable fonts with adjustable text sizes via browser settings
• Forms with properly labeled fields and clear error messages
• Skip navigation links to help users bypass repetitive content

Ongoing Efforts

We recognize that accessibility is an ongoing effort. We are actively working to:

• Regularly review and test our website for accessibility issues
• Update content and features to meet current accessibility standards
• Train our team on accessibility best practices
• Incorporate accessibility considerations into our design and development processes
• Respond promptly to accessibility feedback and concerns from our users

Known Limitations

Despite our best efforts, some parts of our website may not be fully accessible. We are aware of the following limitations and are working to address them:

• Some third-party embedded content or widgets may not be fully accessible
• Older content may not meet current accessibility standards and is being updated
• Some PDF documents may not be fully accessible to screen readers

We are committed to addressing these issues as part of our ongoing improvement efforts.

Assistive Technologies

Our website is designed to be compatible with commonly used assistive technologies, including:

• Screen readers (such as JAWS, NVDA, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Alternative input devices

We test our website with various assistive technologies to ensure compatibility, but we acknowledge that users may experience different results depending on their specific setup and preferences.

Alternative Access to Services

If you have difficulty accessing any part of our website, we offer alternative ways to access our services:

• Phone: Call us at (606) 405-JUNK to book services or get information
• Email: Contact us at info@junkrascals.com for assistance
• In-person: Our team can provide information and assistance in person

Our staff is available to assist you with booking services, answering questions, or providing information in an accessible format that meets your needs.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Email: info@junkrascals.com
Phone: (606) 405-JUNK
Subject Line: "Website Accessibility"

When reporting an accessibility issue, please include:

• The web page or feature you were trying to access
• A description of the problem or barrier you encountered
• The assistive technology you were using (if applicable)
• Your contact information so we can follow up with you

We will make every reasonable effort to respond to your feedback within 5 business days and work toward a solution.

Third-Party Content and Services

Our website may include content, features, or integrations from third-party providers (such as payment processors, booking systems, or embedded media). While we strive to work with accessible third-party services, we cannot guarantee the accessibility of content or services provided by external parties.

If you encounter accessibility issues with third-party content on our website, please contact us so we can work with the provider to address the issue or provide you with an alternative solution.

Physical Service Accessibility

In addition to digital accessibility, we are committed to providing accessible junk removal services to all customers:

• We can accommodate special requests related to accessibility needs
• Our team is trained to work respectfully with customers of all abilities
• We can adjust our service approach to meet individual accessibility requirements
• We welcome communication about specific needs when booking services

Please inform us of any specific accessibility needs when scheduling your service, and we will do our best to accommodate your requirements.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint. In the United States, you may file a complaint with:

• The U.S. Department of Justice, Civil Rights Division
• Your state's Attorney General's office
• Other relevant regulatory authorities

Updates to This Statement

This Accessibility Statement may be updated periodically to reflect changes to our website, services, or accessibility practices. We encourage you to review this statement regularly.

The "Last Updated" date at the top of this page indicates when this statement was most recently revised.

Contact Information

Junk Rascals
Liberty, Kentucky
Phone: (606) 405-JUNK
Email: info@junkrascals.com

We are here to help and appreciate your patience as we continue to improve accessibility for all users.