Privacy Policy

1. Introduction

Junk Rascals ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, book our services, or otherwise interact with us.

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, service address, zip code
• Service Details: Information about items to be removed, service preferences, special instructions
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Account Information: Username, password, and preferences if you create an account
• Communications: Information in messages, emails, or phone calls with us
• Feedback: Reviews, survey responses, and other feedback you provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General location based on IP address or zip code provided
• Cookies and Tracking: See Section 7 for details on cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Third-party service providers who help us operate our business
• Payment processors who handle transaction information
• Marketing and analytics providers
• Public databases and commercially available sources

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our junk removal services
• Process bookings, payments, and transactions
• Communicate with you about services, appointments, and updates
• Send confirmations, receipts, invoices, and service reminders
• Respond to your questions, comments, and requests for support
• Send marketing communications (with your consent where required)
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service
• Connect you with service providers in your area (see Section 4)

4. Information Sharing with Third-Party Service Providers

4.1 Referrals to Independent Companies

Important: In certain service areas, we may refer your service request to independent third-party junk removal companies who pay us a referral fee. When we make such a referral, we share your information with that company so they can contact you and provide the requested service.

Information shared with referred service providers may include:

• Your name, phone number, and email address
• Service address and location
• Details about items to be removed
• Any special instructions or preferences you provided
• Scheduled service date and time (if applicable)

4.2 Third-Party Provider Privacy Practices

When we refer you to a third-party service provider, that company becomes responsible for handling your information according to their own privacy practices. We are not responsible for how third-party providers use, store, or protect your information. We encourage you to review the privacy policies of any third-party service providers before agreeing to receive service from them.

4.3 Your Consent

By requesting service in an area where we use third-party providers, you consent to us sharing your information with those providers for the purpose of arranging and completing your service. You will be notified when your request is being referred to a third-party provider.

5. Other Information Sharing

We may also share your information with:

5.1 Service Providers and Vendors

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Email and communication service providers
• Marketing and advertising platforms
• Analytics and website optimization services
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal process (subpoenas, court orders, government requests)
• Enforcement of our Terms of Service or other agreements
• Protection of our rights, property, or safety, or that of others
• Investigation of fraud, security issues, or illegal activity

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5.4 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for business purposes such as research, marketing, or analytics.

6. Marketing Communications

With your consent, we may send you promotional emails, text messages, or other communications about our services, special offers, and updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any marketing text message
• Contacting us directly at info@junkrascals.com
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your service, such as booking confirmations and receipts.

7. Cookies and Tracking Technologies

7.1 What We Use

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and improve your experience on our website.

7.2 Types of Cookies

• Essential Cookies: Required for website functionality (e.g., shopping cart, login)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

7.3 Your Choices

Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect your ability to use certain features of our website. You can manage cookies through your browser settings or by using cookie consent tools on our website.

7.4 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to help us understand website usage. These services may use cookies and similar technologies to collect and analyze information about website usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data security and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose of collection:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Service Records: Retained for 7 years for business and tax purposes
• Marketing Data: Retained until you opt out or as required by law
• Website Analytics: Typically retained for 12-24 months

After retention periods expire, we will securely delete or anonymize your information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us at info@junkrascals.com. We will respond to your request within a reasonable timeframe and as required by applicable law. We may need to verify your identity before processing your request.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the "sale" of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@junkrascals.com or call (606) 405-JUNK. You may also authorize an agent to make requests on your behalf.

13. Do Not Track Signals

Some web browsers transmit "do not track" (DNT) signals. Because there is no common understanding of how to interpret DNT signals, our website does not currently respond to browser DNT signals. Instead, you can use the cookie and tracking preference options described in Section 7.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms and partner websites. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last Updated" date at the top.

If we make material changes that significantly affect your privacy rights, we will notify you by email (if you have provided an email address) or through a prominent notice on our website prior to the changes taking effect.

Your continued use of our services after changes to the Privacy Policy means you accept the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Junk Rascals
Liberty, Kentucky
Phone: (606) 405-JUNK
Email: info@junkrascals.com

We will respond to your inquiry within a reasonable timeframe.